Support
Email support@waterviewtechnologies.com — that reaches a person, not a queue. We answer within one business day, usually much faster.
Cancel your subscription
Two ways, both immediate and free. No phone call, no "retention specialist".
- In the app: Settings → Subscription → Manage / Cancel.
- Can't get into the app? Email support@waterviewtechnologies.com from any address and say "cancel" — we will cancel it and confirm by reply.
Cancel before your 7-day card trial ends and you are never charged at all. Cancelling later stops all future charges and you keep access until the end of the period you already paid for.
Refunds
Email support@waterviewtechnologies.com within 14 days of a charge and we refund it in full — no reason needed, no questions. See Terms & Refunds for the full text.
A charge you don't recognise
Flock U is a product of Waterview Technologies LLC. A subscription charge is $4.99 per month. If you see a charge you did not expect, email support@waterviewtechnologies.com with the last four digits of the card and the date — we will find it, explain it, and refund it if it is ours and unwanted.
You forgot your passphrase
Flock U accounts have no email address attached — that is deliberate, and it means we cannot reset your passphrase for you. Use the recovery code you were shown when you registered: in the app, Settings → Forgot your passphrase? → enter your handle and recovery code.
If both the passphrase and the recovery code are gone, the account cannot be recovered by anyone, including us. Email support@waterviewtechnologies.com and we will help you start a fresh account and make sure you are not billed twice.
The map is blank or routing fails
- Blank grey map: usually a temporary problem on our side. Email us and we will tell you straight away whether it is us.
- "Couldn't beat your normal route": not an error. It means every road between your two points passes the same cameras, so we returned the normal route rather than a longer one that avoids nothing.
- Routing unavailable: our routing engine is briefly down. Camera map and alerts keep working.
What Flock U cannot do
We map cameras that are known and public. We do not claim to know every camera, we cannot make you invisible, and we will never tell you how to damage or defeat a camera. Read what it is before subscribing if you are unsure.
Privacy questions and data deletion
You can delete your account and everything attached to it from the app: Settings → Delete account. It is immediate and permanent, and it cancels billing. For anything else, see the Privacy Policy or email support@waterviewtechnologies.com.
Contact
Email: support@waterviewtechnologies.com
Company: Waterview Technologies LLC, Missouri, USA